Frequently Asked Questions
Ordering & Account Support
Who can purchase Salon Specifics products?
How do I register?
Simply click on the register link in the top right of our website menu. Here you will be asked to provide your business details and create an account. Once you’ve registered, your application will be sent to our team for verification. We do this to ensure that all online users are professional beauty therapists and practitioners. You can read more about our online process here – https://salonspecifics.co.za/registration-process/
How do I place an order?
No problem! If you have been approved to shop with Salon Specifics and you have an active account, please follow this link to reset your password – https://salonspecifics.co.za/my-account/lost-password/
I forgot my password. How do I reset?
Orders can be placed through our online store, WhatsApp line, email or directly with our sales team. If you need assistance selecting products or placing an order, our team is happy to help.
Can I speak to someone before placing an order?
Delivery & Freight
How long will my order take to be dispatched and delivered?
Orders received before 10:00 on a business day are normally dispatched the same day. Orders received after 10:00 will normally be dispatched on the following business day. Once your order has been dispatched, you will receive a tracking number from Fastway Couriers.
How long will my order take to be delivered?
Delivery is generally expected within 2–5 business days, depending on the destination and courier route. Some areas may receive deliveries sooner, but delivery times can vary by region and next-day delivery is not guaranteed. For larger or special orders, our team will advise you of the expected dispatch and delivery timeframe.
How much does delivery cost?
Local, major & regional areas carry R70 shipping for orders less than R450 & FREE Shipping for orders over R450. Outlying areas carry R120 shipping for orders less than R450 & R50 shipping for orders over R450.
Do you deliver nationwide?
Yes. We deliver to professional customers throughout South Africa using established courier services. Delivery times may vary depending on your location.
Product & Technical Support
I’m not sure which wax is right for my salon. Can you help?
Absolutely. Our team can help you select the most suitable wax based on your treatment requirements, technique, skin sensitivity considerations and the type of hair being removed.
What if I am having difficulty working with a product?
Our team can assist with product application, preparation, working temperature and technique. We encourage customers to contact us before making adjustments to a product so that we can help identify the cause of the problem.
Where can I find product information and instructions?
Product information, directions for use and other relevant resources are available on our website. If you need additional information, our team is available to assist.
Training & Education
Do you offer training on Salon Specifics products?
We provide product guidance and technical support to help professional therapists get the best results from Salon Specifics products. Product demonstrations and training may also be available for salons, beauty colleges, distributors and selected professional groups. Contact our team to discuss your requirements.
Can you arrange a product demonstration for my salon?
Do you offer training for distributors or sales agents?
Yes. We can provide product knowledge and technical information to help our distribution partners confidently represent and support Salon Specifics products.
Can I get help if my therapists are struggling with a particular product?
Does Salon Specifics support professional salons beyond supplying products?
Yes. We believe in building long-term relationships with our professional customers. In addition to supplying products, we provide product guidance, technical support, training resources and assistance to help salons use our products effectively.
Can you recommend products based on my salon's treatments?
Yes. Tell us about the treatments you offer and the products you currently use, and our team can help you identify suitable Salon Specifics options.
Do you offer samples?
Product samples may be available for selected products and professional customers, subject to availability. Please contact our team to discuss your requirements.
Can I purchase products in larger quantities for my salon?
Yes. We supply professional customers in a range of quantities. If you have regular or larger-volume requirements, contact our sales team to discuss your needs.
Wholesale / Distributor FAQs
Do you supply distributors and wholesalers?
Yes. Salon Specifics works with selected distributors and professional beauty suppliers. If you are interested in becoming a distribution partner, please contact our team.
Returns & Product Concerns
What happens if I receive the wrong or damaged product ?
Contact us as soon as possible with your order number and details of the issue. We will investigate and advise you on the next steps.
What if I have a concern about the performance of a product?
We take product feedback seriously. Please contact us with details of the product, batch information where available, how it was used and the issue experienced. Our team will investigate and assist you.